Fees

There is one Pantryk fee and you pay it. It is charged on orders paid online, and on nothing else: an order settled at the counter carries none, and your storefront costs nothing to keep open between drops.

What the fee is charged on

A percentage of the order plus a small fixed amount, never less than a per-order minimum:

• The base is the items after any discount, plus delivery if you charge it. Tips carry no fee.
• The minimum applies to the whole fee, not to either part of it. On a small basket where the percentage and the fixed amount together fall under it, the minimum is what you pay.
• It is all-inclusive. Card processing is inside it — Pantryk pays Stripe out of this fee, and there is no second charge behind it.
• It is stated excluding VAT. VAT is added on top, on the monthly statement rather than on each order.
• A refund returns it in the same proportion. Refund half an order and half the fee comes back.

Your market’s terms

Every storefront trades in one market, and that market’s standard terms are public:

Market	Fee per order paid online	Never less than
Sweden	3.5% + SEK 3	SEK 5
Poland	3.5% + PLN 1.20	PLN 2

Worked through a real basket, Sweden’s terms on an SEK 180 order come to SEK 6.30 + SEK 3 = SEK 9.30, and you receive SEK 170.70. Poland’s on a PLN 80 order come to PLN 2.80 + PLN 1.20 = PLN 4, and you receive PLN 76.

VAT on top depends on where you are and how you are registered: a Swedish storefront sees 25% VAT added to the fee, and a Polish one’s treatment follows its own VAT registration.

Where your own terms are stated

Earnings & Money → Payments, in the Your fees card: What Pantryk charges you on each online order, stated excluding VAT. It states the three numbers your storefront actually resolves — 3.5% + SEK 3 per online order, and, when your terms set one, Never less than SEK 5 on one order.

Two things you may see there:

• A name beside the title. Your market’s standard terms carry no name — they simply apply. A name there means you are on a deal of your own, and it is worth reading.
• An end date. Until 15 Oct 2026 · then … — the terms that follow are printed with it, so a deal running out is never a surprise. Dates are read on your storefront’s own clock.

How much of it buyers see

Pass-through share, in the Checkout section of the same tab, decides how much of the fee the buyer tops up as one visible line on their receipt. Three presets — 0 %, 50 %, 100 % — and a free percent box beside them, all writing the same value.

• At 0 % you cover the whole fee and the buyer’s receipt carries no fee row at all. The absence is the point: a zero row is not the same thing.
• Anything above 0 % adds one line, labelled Platform fee. It is part of your own price, taxed with your goods — never a charge for choosing to pay by card.

A live example under the control recomputes as you type, on your market’s published basket: order total, the buyer’s line, what the buyer pays and what you receive, plus a sentence naming who covers what.

How you actually pay it

You never get an invoice to settle. The fee is netted off each payout: Stripe takes it out on the way to your bank, so nothing leaves your account separately and nothing can fall overdue.

What you get instead is a fee statement, one per closed calendar month, listed under Earnings & Money → Invoices. It itemises every fee and every fee refund of that month, states the VAT treatment applied to it, and downloads as CSV. For a VAT-registered seller that statement is the invoice for Pantryk’s supply — it is the document your bookkeeping needs, not a summary of one.

A month in which no fee moved produces no statement at all.