Chapter 5 of 5
Pickup day
Bake from the prep list, then work the counter from Pickup Day: one day at one location, one big verb per order, and the money settled as it changes hands.
Published
The last chapter is the morning itself. There is one screen for it — Pickup Day — and it is built for a phone held in one floury hand: big targets, one verb per card, and a search that never scrolls away.
The night before: the prep list
Open Pickup Day, choose the day and location you are working, and switch to the Prep pane beside Handoff. It is a make-list of product totals for that one day at that one location, drawn from every order promised there — the drop you published and any custom orders on the same day, counted together.
One line is a product, its variant if it has one, and the total units the day needs. Two drops and a catering order that all want the same bun are one line with one number.
- Search by product name, sort by Most needed or A–Z.
- Tick a line off as you bake it. That tally is yours and lives on the device you are using — it changes nothing for the buyer, and nobody is notified.
- When everything is out of the oven the pane reads Nothing left to make.
The morning: which day am I working?
Opening Pickup Day without a day chosen gives you the agenda across every one of your pickup locations, grouped by the chips All, Overdue, Today and Upcoming. With exactly one live day and nothing waiting below it, Kitchen takes you straight onto that day’s board — which, on your first drop, is what will happen.
Search here searches orders, not days: type a buyer’s name or an order reference and the day cards are replaced by the matching orders. It is a counter search, for when somebody is standing in front of you.
The board
A day board is one day at one location. A sticky bar across the top carries the day’s progress — 12 of 24 picked up today — and, when there is work still incoming, Mark all ready.
Orders are grouped into window clusters headed by the window and its workload —
09:00–11:00 · 12 handoffs — with a now line marking where you are in the day. A cluster
where everyone has collected reads All picked up.
Each card carries one big verb, with the rest behind it:
| Verb | What it does |
|---|---|
| Mark ready | packs the order and emails the buyer their tracking link |
| Picked up | hands the order over |
| Record payment | settles the whole outstanding balance in one step |
| Move pickup… | moves the order to another window, day or location; the buyer is emailed |
| No-show… | records that the buyer never collected |
Print ticket, Message buyer and Open order sit in the same sheet. There is one word for the act on this screen — Picked up — and it is the verb, the state and the chip.
Handing over an order that has not been paid
Payment is tracked separately from the order’s own state, which is what makes taking cash at the counter an ordinary thing rather than a workaround. Pressing Picked up on an unpaid order asks about the money first and gives you two honest doors:
- Record payment, then picked up — the balance is settled in full, then the order is handed over.
- Picked up anyway — the order is handed over and the amount owed stays on the record.
A buyer who is genuinely paying later is an ordinary Tuesday, so neither door is hidden.
Service mode
Service mode strips the screen back to the day itself for the stretch where you are standing at the counter and nothing else matters. Leave it with Exit service mode; it also ends on its own when you navigate away.
When the last slot has gone
Nothing needs closing down: the drop closes itself when its ordering window ends, and the day board simply runs out of cards.
- Anything unresolved is still on the record. Orders is the searchable book of everything your storefront has ever sold — see Manage orders.
- A buyer who never came is marked No-show… from their card, which keeps the fact rather than deleting the order.
- Left with stock? A drop whose ordering has ended can still sell Extras: more units of what was on the menu, or boxes packed out of what is left, collected at that drop’s existing pickup.
That is the whole loop. The next drop is the same five steps minus the first four: your storefront, your catalog, your pickup location and your address are all still there, so scheduling drop number two is one pass through the wizard.